Environmental handling fees
- Since October 2012, environmental handling fees have been included in the price of products in Quebec, and are therefore incorporated into the prices you see on the shelves or website.
Sales taxes
- Canadian sales taxes that apply to your purchase are determined according to federal and provincial laws and regulations, and in accordance with the order's delivery address.
- Fillion Électronique is registered for sales tax purposes in all provinces of Canada and is required to collect Canadian sales taxes on all purchases shipped within the provinces.
- For more information on sales tax in your area, please contact your federal and provincial revenue agencies.
Responsibility
- This Web site may contain typographical errors or inaccuracies. It may be incomplete and/or out of date. Please note that this may affect the price and availability of a product and we reserve the right to cancel or refuse an order placed with inaccurate price and availability information. We apologize for any inconvenience this may cause.
- Fillion Électronique is not responsible for any warranties or claims made from direct links from this site to any third party site or file.
- If you have any questions or comments to improve your shopping experience on the Fillion Électronique site, please write to us at support@fillion.ca.
Price adjustment policy
At Fillion Électronique, we are committed to offering our customers the best products at the best prices. To ensure your satisfaction, we have implemented a 30-day price adjustment policy.
To ensure a confident purchase, we offer a price equalization policy under the following conditions:
- Eligibility: This policy applies to all products purchased from Fillion Électronique, whether purchased online or in-store.
- 30-day period: If the posted price for your product changes within 30 days of your purchase, we will match that price.
- Identical product: The product must be identical in terms of brand, model, color and condition (new). Liquidation products, demonstrators, open boxes or reconditioned products are not eligible.
Price matching policy
Offering the best value to our customers is important to us, and that's why we're committed to matching a competitor's advertised price if it's lower than ours. Our price matching policy applies under the following conditions:
- Identical product: The product must be identical in terms of brand, model, color and condition (new). Promotional products, liquidation products, demonstrators, open boxes or reconditioned products are not eligible.
- Authorized reseller : The product must be sold by a manufacturer-authorized reseller. Grey market resellers, marketplace platforms or third-party resellers advertising on any platform, including that of an authorized reseller, are not eligible.
- Proof of lower price: To qualify for price matching, you must provide valid proof of the lower price, such as a link to the competitor's website or a copy of a print ad.
- Exceptions: Special offers, discount coupons, clearance sales, private sales and auction prices are not eligible for price matching.
Claim procedure
To request a price adjustment or price matching, please follow the steps below:
- Contact our customer service department by phone, e-mail or in person at one of our stores. In the case of a price matching, this must be done before completing your purchase. For an invoice adjustment, the request must be initiated within 30 days of the date of your purchase or delivery of your product, whichever is later.
- Provide valid proof of the lower price (for example, a link to the competitor's website or a copy of a print ad, including those of Fillion Électronique).
- Once we have verified the information, we will match the price and refund the difference. The amount can also be applied towards another purchase, or a future booking, if desired.
Changes to the Policy
Fillion Electronique reserves the right to modify this policy at any time. Changes will be posted on our website and will take effect immediately.
Contact
If you have any questions about our pricing policy or matching prices, please contact our customer service department:
- Telephone: (514) 254-6041
- E-mail: support@fillion.ca
- Address: 5690 Sherbrooke East, Montreal, QC H1N 1A1
Thank you for trusting Fillion Électronique with your audio-video needs - a family-run business specializing in electronics since 1956.